The Knowledge Base is where you store documents, text snippets, and web URLs that the AI can reference when generating content or answering questions. It also includes an AI Memory section where you can view and manage what the AI has learned.
Feeding the AI your own reference material — product guides, blog posts, training docs, competitor research — makes its output dramatically more relevant and accurate.
- Open Knowledge Base from the sidebar (under Intelligence).
- Click Add Knowledge (the + button).
- In the dialog, select the File tab.
- Choose a file from your computer (PDF, DOCX, TXT, etc.).
- Add a name, description, and category (optional).
- Click Upload. The file is processed and indexed for AI retrieval.
- Click Add Knowledge and select the Text tab.
- Enter a name and paste your text content.
- Add a description and category if desired.
- Click Save. The snippet is indexed immediately.
- Click Add Knowledge and select the URL tab.
- Paste the web address you want the AI to learn from.
- Add a name and description.
- Click Submit. The platform crawls the page, extracts its content, and indexes it.
- Switch to the AI Memory view using the tab at the top.
- Here you’ll see every piece of knowledge the AI has stored — from conversations, content generation, and your uploads.
- Use search, type filters, and sorting to find specific entries.
- Click any entry to expand it and see the full content.
- You can edit, delete, or bulk-delete memory entries.
- Click Add Knowledge to manually add a new memory entry.
- Switch to the Shared view tab.
- Click Create Knowledge Base to set up a shared collection.
- Give it a name, description, and visibility level (Private, Shared, or Public).
- Add resources (files, text, or URLs) to the shared base.
- Share access via a share code or by adding editors directly by email.
- Other team members can redeem a share code to access the knowledge base.
- Uploaded documents are scanned for stories automatically — check the Story Bank after uploading.
- The AI Memory section shows everything the AI knows, across all interactions.
- Shared Knowledge Bases are great for teams that need common reference material.